Privacy Policy
Last Updated: June 2026
Auto Crop Care Limited (“ACCL”, “we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and protect your information when you use the ACCL mobile application.
Information We Collect
When you use the ACCL app, we may collect the following information:
- Full name, phone number, and email address
- Job role and assigned territory information
- Device information and app usage data
- Photos and files you upload through the app
- Firebase device token for push notifications
- Location context, including district, upazila, and branch, linked to your account
How We Use Your Information
We use the collected information to:
- Authenticate your identity and provide secure access to the system
- Assign and manage support tickets within your territory
- Send push notifications about ticket updates and escalations
- Allow supervisors to monitor ticket progress within their hierarchy
- Generate reports for internal management purposes
Data Sharing
We do not sell, rent, or share your personal data with any third parties. Your data is only accessible to authorized ACCL personnel within the system based on their roles and permissions.
Data Storage and Security
All data is stored on ACCL’s dedicated servers. We use industry-standard security practices, including HTTPS encryption for all data transmission. Access to data is protected by role-based authentication.
Camera and File Upload
The app requests access to your device camera and file storage solely for the purpose of uploading photos related to support tickets. We do not access your camera or files for any other purpose.
Push Notifications
We use Firebase Cloud Messaging (FCM) to send push notifications. You may disable notifications at any time through your device settings.
Data Retention
Your data is retained for as long as your account remains active. If your account is deactivated, your data will be retained for a period of 90 days before deletion, unless otherwise required by law.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your account and associated data
To exercise these rights, please contact us using the details provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or by email.
Contact Us
Auto Crop Care Limited
Email: info@accl.group-qa.com
Phone: 09612 130130
Address: NILUFAR HEIGHTS, B52 Kemal Ataturk Avenue, Banani, Dhaka 1213, Bangladesh
Website: www.autocropcare.com